Delivery Policy

1.1 We currently provide delivery services exclusively within the Sultanate of Oman.

1.2 We strive to deliver your orders through our approved logistics partners to ensure speed and safety.

2.1 We will send you updates via email to keep you informed about your delivery status.

2.2 Once your order leaves the warehouse, we will send an email containing the order number and a tracking link. You will also receive notifications on the delivery day based on the selected method and carrier. You may receive approximately two (2) notifications for each product in your order.

3.1 Once your order is prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If the order is already with the carrier, you may contact them directly to request an address modification if possible.

3.2 If you do not receive a dispatch notification via email, please contact our customer service immediately.

4.1 For deliveries handled by our carriers, you can track your order status at any time through the online order status tool.

4.2 In your account page, you can view the current status of the order, see ordered items, check estimated dispatch and delivery dates, and track the shipment.

5.1 Products will be delivered to the address specified in your order. Please ensure the address and contact details are accurate. Incorrect instructions may lead to delays, and additional fees may apply for a second delivery attempt or result in non-delivery.

5.2 If your address is not available on the carrier's network, they will contact you to find the most suitable alternative address.

5.3 For corporate addresses, the carrier will deliver to a mailroom or designated delivery point and request a signature from the supervisor. Individual signatures are not required for specific order details.

5.4 For residential addresses with a reception or security service, the carrier will deliver to the guard/receptionist, provided they have a fixed location within the building.

6.1 Non-Delivery: (A) If no one is available at the time of delivery, a note will be left informing you if the package was left in a safe place (e.g., with neighbors) or if you need to contact the carrier to reschedule. (B) If the estimated delivery date has passed and you haven't received your package, please contact us. We will investigate with the carrier.

6.2 Damaged Orders: If an item is damaged upon receipt, you can refuse delivery. If damage is discovered after receipt, please contact us immediately. Huawei will coordinate with the delivery service to resolve the issue and provide a replacement as quickly as possible.